IDKcategory. Like other categories, you can pre-determine what the response to an
IDKclassified input will be per flow. If a response is not pre-determined for the flow, the default
IDKresponse behavior will depend on how the flow was created.
IDKbehavior of the original flow.
IDKbehavior based on the type of template that was selected.
IDKbehavior is to transfer the end user to a live chat. For templates that do not include a live chat transfer, the default
IDKbehavior is to repeat the last turn prior to the typed message.